Overview
To help improve the quality of your services and provide you with a better, safer online experience, your software includes an automatic reporting feature that allows you to submit your service information and the errors that your application encounters to our Managed Service Delivery Platform center.
Here we describe the details of the information that is collected, why it is collected and how it is being used.
What we collect
Each installation of Radialpoint Security Services produces a unique number. When you install your copy of the software, we collect the installation status and any errors that you may encounter during the installation, in addition to the unique installation number, and send this information back to our Managed Service Delivery Platform (MSDP) center. This information is used to measure the quality of service installation and delivery and to help improve our service delivery process.
If you choose to use any of our critical security services, the state of this service (whether it is on or off) is sent to our MSDP center. This information is used to measure the quality and the usage of our critical services.
If you choose to use our Virus Protection or Spyware Protection services, the name of the viruses and spyware that are detected and the action taken for each detected virus and spyware is sent to our MSDP center. This information will help improve the quality of our Virus protection and Spyware Protection services. The Virus Protection and Spyware Protection services also perform automatic updates; each time a new update is downloaded and installed, the installation status and any errors that are encountered are sent to MSDP center.
Why we collect the usage data
We collect the usage data so we can:
- Measure the continuous, end-to-end protection of critical security services
- Reduce the number of software failures occurring during installation of updates and upgrades
- Improve the quality of virus and spyware removal procedures
- Satisfy our commitment to provide best-of-breed security services
What we do with the collected data
The overall data and usage trends are analyzed by a team of developers and engineers and is used to improved the quality and the delivery of services provided to you. The overall results are also shared with your Internet Service Provider for the purpose of maintaining an ongoing business relationship.
Your choices
When presented with the option to allow improvement reporting, you can choose to:
- Leave the check box selected. Usage data will be sent. If you later change your mind, you can disable this feature from within the software (General, Preferences).
- Clear the check box. Usage data will not be sent. If you later change your mind, you can enable this feature from within the software (General, Preferences).
- Cancel the installation. If you do so, you will not be protected by Radialpoint Security Services.
- Continue the installation, but you can later remove the software by using the Windows Add or Remove Programs control panel. If you do so, you will not be protected by Radialpoint Security Services.
More information
As your Managed Service Delivery Platform provider, we adhere to the principals of U.S. Safe Harbor; we are also governed by the Personal Information Protection and Electronic Documents Act (PIPEDA) of Canada. For more information regarding our privacy policy, click here.
