Frequently Asked Questions
You will find below the most frequently asked questions regarding Radialpoint products.
Contents
-
1 Questions related to Radialpoint Internet Security Services
- 1.1 What are the minimum requirements to install Radialpoint Internet Security Services?
- 1.2 Can I install Radialpoint Internet Security Services over existing Radialpoint Internet Security Services software?
- 1.3 Why am I asked to allow improvement reporting?
- 1.4 Radialpoint Internet Security Services is saying it has detected programs that are in conflict.
Do I have to remove them? - 1.5 Are there any default actions Radialpoint Internet Security Services will perform automatically?
- 2 General Questions
Questions related to Radialpoint Internet Security Services
What are the minimum requirements to install Radialpoint Internet Security Services?
Product |
Minimum Requirements |
|---|---|
For Microsoft Windows |
|
|
RPS 9.0 - English |
Windows XP SP2+ (32-bits only), Vista SP0+ (32 and 64-bits), Windows 7 (32 and 64-bits) |
|
RPS 7.0 - German |
Windows 2000SP4+, Windows XPSP0+ (32-bits only) and Vista SP0+ (32-bits only) |
For Mac |
|
|
RPS 1.2 - English |
Mac OS X 10.5 and 10.6 |
Can I install Radialpoint Internet Security Services over existing Radialpoint Internet Security Services software?
Yes, as the installer will automatically remove the previous release. However, for beta releases, most settings are not retained.
Why am I asked to allow improvement reporting?
To help improve the quality of your services and provide you with a better, safer online experience, your software includes an automatic reporting feature that allows you to submit your service information and the errors that your application encounters to our Managed Service Delivery Platform center.
Radialpoint Internet Security Services is saying it has detected programs that are in conflict. Do I have to remove them?
Although we recommend that you remove all conflicting programs, you are not required to do so in most cases.
About Conflicting Programs Detected Message
When you first Radialpoint Internet Security Services, you may see a message stating that conflicting programs have been detected. This dialog box may also appear if you install a conflicting program after installing Radialpoint Internet Security Services. Radialpoint Internet Security Services will offer to begin removal of the conflicting programs automatically.
This dialog box appears because the programs listed are known to conflict with Radialpoint Internet Security Services. The conflicting program may interfere with the proper operation of certain services, or your computer may experience other intermittent problems. In general, running other programs that perform similar functions as Radialpoint Internet Security Services is not recommended, as your computer's performance may suffer. For example, you may notice significant slowdown if you are running two real-time anti-virus programs at the same time.
You are not required to remove most conflicting programs. However, if you are not using the other program, it is recommended that you do so. In rare cases, removal of a program may be required, and Radialpoint Internet Security Services will not run until the program has been removed from your computer. Programs that require removal are listed with "required removal" next to the name of the program.
How to remove conflicting programs
Select the programs you want to remove, and click Uninstall. All detected programs are selected by default.
Radialpoint Internet Security Services will initiate removal of the program using the program's uninstaller. From there, the program's uninstaller will provide instructions.
You will most likelly need to restart your computer after a program has been removed, and it is recommended that you always restart when prompted.
Are there any default actions Radialpoint Internet Security Services will perform automatically?
Most services can be scheduled to run automatically. By default, Radialpoint Internet Security Services will automatically perform the following tasks:
- Scheduled scan for viruses of all local drives - weekly, on Saturdays
- Scheduled scan for spyware of all local drives - weekly, on Sundays
- Scheduled computer tune-up - disk defragmentation - monthly, on a predetermined day
Scheduled backup is not turned on. If you turn on scheduled backup, the default is: all categories selected - weekly, on Fridays.
Radialpoint Internet Security Services will display a prompt before starting a task. However, the task will continue automatically after 60 seconds. See the online help for more information.
General Questions
How do I report a bug or make a suggestion?
To send us suggestions or report issues, visit the Report a Bug page.
How do I get support?
If you require support, visit the Request Support page to send us your request.
How do I access the online help?
If you have a question on how to use a service, consult the Radialpoint Internet Security Services Help.
To access the help:
- Open the Radialpoint Internet Security Services window.
To open the window, double-click the Radialpoint Internet Security Services icon in the Windows task bar (far right). - From the Help menu, click Help Topics or Getting Started.
You can also access the help by clicking on the contextual Help links that are available from most windows and dialog boxes.
What is Radialpoint Internet Security Services?
Radialpoint Internet Security Services provides comprehensive security for your computer. It includes many critical security features and other valuable services in one single package.
What's the Beta program about?
The Beta program allows interested computer users to try out the latest version of Radialpoint Internet Security Services. In return, we ask that you provide feedback so that we can improve the program's features and usability.
Where can I buy Radialpoint Internet Security Services?
Radialpoint Internet Security Services is provided exclusively through Internet or Broadband Service Providers. Contact your service provider to find out if they offer Radialpoint Internet Security Services. If they don't, demand to know why!
